Module Title: dgt_sre08 – Incident Management
Overview:
This module, “dgt_sre08 – Incident Management,” is designed for Site Reliability Engineers SREs and professionals interested in mastering the critical aspects of incident management within an SRE context. The curriculum emphasizes best practices, strategic planning, and post-incident analysis to enhance system reliability and minimize downtime.
Key Topics:
- Introduction to Incident Management:
- Understanding the role of SRE in incident management.
- Differentiating between incidents, outages, and emergencies.
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Overview of incident response frameworks.
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Incident Lifecycle:
- Phases of an incident from detection to resolution.
- Roles and responsibilities within an SRE team during an incident.
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Communication strategies for internal teams and stakeholders.
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Fare Riferimento in SRE:
- Importance of documentation and referencing past incidents.
- Creating comprehensive runbooks and playbooks.
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Leveraging knowledge bases and incident archives effectively.
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Testing and Simulation:
- Conducting chaos engineering experiments to test system resilience.
- Designing and executing failure simulations.
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Analyzing the outcomes of tests to improve system robustness.
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Post-Mortem Analysis:
- The significance of generating post-mortems after incidents.
- Structuring a thorough and constructive post-mortem report.
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Learning from failures to prevent recurrence and enhance processes.
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Preventive Measures and Continuous Improvement:
- Implementing proactive monitoring and alerting systems.
- Strategies for continuous system improvement based on incident learnings.
- Encouraging a culture of transparency and accountability within the team.
module Objectives:
- Equip participants with skills to manage incidents effectively in an SRE environment.
- Foster a deep understanding of the importance of documentation fare riferimento and testing in maintaining system reliability.
- Enable learners to conduct insightful post-mortem analyses that drive organizational learning and improvement.
Target Audience:
This module is ideal for Site Reliability Engineers, DevOps professionals, IT operations staff, and any individual looking to improve their incident management skills within an SRE framework.
Join us on this journey to enhance your capabilities in managing incidents efficiently while building a resilient infrastructure.
The students can push their exercises to the Academy DevOps & SRE GIT project. For this module, create a folder with your username as its name in the following subfolder: https://github.com/Garanti-Del-Talento/gdt_academy