Module Title: dgt_wrk09 – What it means to work on IT operations
module Description:
Welcome to “dgt_wrk09 – What It Means to Work in IT Operations,” a comprehensive module designed for aspiring and current IT professionals who wish to delve into the dynamic world of IT operations. This module offers an in-depth exploration of what it means to work within this critical area of information technology, focusing on delivering efficient, reliable, and scalable services while maintaining a balanced and stress-free working environment.
module Objectives:
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Understand IT Operations: Gain insights into the core responsibilities and daily activities involved in IT operations. Learn how these roles contribute to organizational success by ensuring system reliability and performance.
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Explore Best Practices: Discover industry-leading practices that define efficient IT operations, with a focus on automation, monitoring, incident management, and continuous improvement.
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Study Site Reliability Engineering SRE: Delve into the principles of SRE as presented in Google’s seminal book “Site Reliability Engineering.” Understand how Google approaches reliability at scale, using SRE practices to manage complex systems effectively.
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Model an Efficient Work Environment: Explore strategies for building a model of IT operations that is not only efficient but also minimizes stress. Learn techniques for managing workload, fostering team collaboration, and promoting work-life balance.
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Case Studies and Real-world Applications: Analyze real-world scenarios and case studies to see how leading organizations implement best practices in their IT operations. Understand the challenges faced and solutions implemented.
Key Topics:
- Introduction to IT Operations:
- Overview of roles and responsibilities
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Importance of reliability, performance, and scalability
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Automation and Monitoring:
- Tools and technologies for automation
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Effective monitoring practices to ensure system health
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Incident Management and Response:
- Strategies for handling incidents and outages
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Post-incident analysis and learning
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Site Reliability Engineering SRE:
- Core principles of SRE
- Key insights from “Site Reliability Engineering” by Google
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How to implement SRE practices in your organization
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Building an Efficient Operational Model:
- Techniques for streamlining operations
- Balancing efficiency with employee well-being
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Promoting a culture of continuous improvement and learning
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Team Collaboration and Communication:
- Best practices for effective team collaboration
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Tools and methods to enhance communication within teams
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Case Studies and Industry Insights:
- Learn from the experiences of leading tech companies
- Discuss emerging trends in IT operations
Who Should Enroll?
This module is ideal for IT professionals looking to transition into an operations role, as well as current operation managers seeking to enhance their skills and knowledge. It is also suitable for technical leads interested in understanding how SRE can transform their team’s approach to reliability.
module Format:
- Duration: 8 weeks
- Format: Blended learning with live online sessions, interactive workshops, reading assignments, and case study analyses.
- Assessment: Participation in discussions, completion of assignments, and a final project focused on developing an SRE model for your organization or team.
Join us in “dgt_wrk09 – What It Means to Work in IT Operations” to build a foundation that will empower you to drive operational excellence while fostering a positive and sustainable working environment. Enroll today and take the first step towards mastering the art of IT operations!
The students can push their exercises to the Academy DevOps & SRE GIT project. For this module, create a folder with your username as its name in the following subfolder: https://github.com/Garanti-Del-Talento/gdt_academy